Returns
You can request a return or refund within 30 days of receiving your order. Once the 30 days have passed, we are unable to offer a refund, exchange or warranty claim.
To qualify for a return, the item must be unused, in the same condition you received it, and in its original packaging. We also need a receipt or other proof of purchase to complete the return. Please do not send your purchase back to the manufacturer.
Items that cannot be returned
- All types of inner-wear
- Intimate or sanitary products
- Customised items, such as bat knocking-in, name engraving or similar personalisation
- Gift cards
- Shipping charges (unless the product arrived damaged)
Refunds
When we receive and inspect your returned item, we will email you to confirm it has arrived and let you know whether your refund has been approved or declined.
If your refund is approved, we will process it and the money will be returned to your original method of payment, such as your credit or debit card.
Late or missing refunds
If your refund hasn't arrived yet, please try these steps in order:
- Check your bank account again.
- Contact your credit card company, as it can take some time for a refund to be officially posted.
- Contact your bank, as there is often some processing time before a refund appears.
If you have done all of this and still have not received your refund, please email us at crickwillow@gmail.com.
Sale items
Only full-price items can be refunded. Items bought on sale are not eligible for a refund.
Exchanges
We only replace items that arrive defective or damaged. If you need an exchange for the same item, email us at crickwillow@gmail.com and we will give you the address to send it to.
Gifts
If the item was marked as a gift when it was purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once we receive the returned item, a gift certificate will be sent to you.
If the item was not marked as a gift, or the buyer had the order sent to themselves to give to you later, the refund will go to the buyer, who will be informed of the return.
Shipping your return
To start a return, please email us first at crickwillow@gmail.com.
You are responsible for the cost of shipping your return. Shipping costs are non-refundable, and if you receive a refund, the cost of return shipping will be deducted from it.
Depending on where you live, the time it takes for an exchanged product to reach you may vary.