Last updated: October 9, 2026
CrickWillow ships cricket equipment worldwide. This policy explains how we ship, what it costs and what to expect once you place an order.
Where we ship
We deliver to most countries around the world. Our shipping rates are set for these regions:
- United Kingdom
- Europe (EU countries, plus Switzerland, Norway and Iceland)
- United States
- Canada
- Australia
- United Arab Emirates
- Pakistan
- Rest of the world
If your country does not appear at checkout, please email us and we will do our best to arrange delivery.
Shipping costs
Shipping is charged by the total weight of your order and the country you are sending it to. Larger and heavier orders, such as full kits and wheelie bags, cost more to ship than a single bat. Your shipping cost is shown at checkout before you pay, so there are no surprises.
Orders over 18 kg cannot be checked out online. If you are ordering a large amount, please email us and we will quote you a shipping price.
Order processing
We process orders as quickly as we can after your payment is confirmed. Orders are not shipped on weekends or public holidays. If an item you ordered needs to be customised (for example bat knocking-in or name engraving), it may take a little longer before it is dispatched. We will email you if there is any delay.
Delivery times
Delivery times depend on your location, the shipping carrier and customs clearance. Any dates we give are estimates and not guarantees. Remote areas and international orders may take longer.
Tracking
When your order ships, we will send you an email with a tracking number and a link so you can follow your parcel.
Customs, duties and taxes
International orders may be subject to import duties, taxes or customs fees charged by your country. These are not included in our prices or shipping costs unless stated at checkout. You are responsible for paying them, and we have no control over their amount. Please check with your local customs office if you are unsure.
Delivery address
Please check your address carefully before placing your order. We cannot be responsible for parcels sent to an incorrect or incomplete address that you provided. If you need to change your address, email us as soon as possible. We can only change it if the order has not yet shipped.
Failed or missed deliveries
If a delivery fails because nobody was available, or the address was wrong, the carrier may try again or hold the parcel. If the parcel is returned to us, we will contact you to arrange re-shipping, and you may need to pay the extra shipping cost.
Lost, delayed or damaged parcels
If your order is lost, badly delayed or arrives damaged, please email us at crickwillow@gmail.com with your order number and, for damage, clear photos of the parcel and the item. We will look into it with the carrier and arrange a replacement or refund where appropriate. See our Refund and Returns Policy for more about returns.
Contact us
If you have any questions about shipping, email crickwillow@gmail.com or call +923001855058.